Organized Chaos

The System

One of the most interesting conversations I have with entrepreneurs is about key distinguishing attributes for running a successful business. My initial input used to include having a harmonious headspace or a cohesive work environment. A meeting of the minds with my good friend Sam provided a platform for us to talk through what makes for a harmonious work environment. Is it the morale, systems, or potential to make a difference in a company/ industry/ community that keep businesses thriving?

Work Family

I have worked for two companies that made it difficult for me to leave because the morale was so damn addicting, you felt an obligation to make sure you showed up for work so that the rest of the department(s) would be able to run smoothly that day to accomplish goals and fulfill the mission of the company. The environments at these companies were electric! It also helps that the companies offered generous profit sharing/ bonus/ or commission structures in addition to salary. A good work environment however, has more to do with just the people who work the business for the paycheck. Often enough, the incentive is to experience the positive energy that can only come from working on a common goal with people you trust to do their job efficiently. Common goals are also the reason why organized sports, fraternaties, motorcycle groups, and other clubs are so compelling. They give you a sense of belonging to a family of people whom you respect and share similar experiences. Seasoned managers and coaches often see the potential compatibility when interviewing job-candidates/ players and their ability to acclimate to the climate of the company’s current (ideal) morale. This strategic assemblage of role-players is what wins championships (and high-earning contracts).

Automatic - Systematic

The ideal employee will have discipline, be open-minded, and have immense work ethic. However, none of the aforementioned qualities matter if there isn’t a system in place for that employee to continue performing at top tier and continue winning. A winning team must be able to replicate their winning formula to continue their reign. Additionally, a team is only as strong as its weakest player. Thus, if the team’s weakest player can follow the system enough to play their part and keep the team winning, they will make it to the championship of fulfilling the company’s mission and the satisfaction of a job well done. Having pride in your work will come from relying on a system you can trust.

Annual Review

One of my favorite books on creating successful systems for achieving optimal success within your business is the E-Myth Revisited by Michael E. Gerber. The book provides an applicable distinction between working ON your business and working IN your business. Sometimes you have to take a step back and evaluate which systems are working and which systems have become antiquated. Working smarter and not harder is always the goal. Managers typically perform annual employee reviews to determine what they have noticed about an employee’s work performance that are concerning and impressive; and make recommendations for improvements by providing constructive criticism for the employee. The goal is for the employee to harness their strengths and shed their shortcomings. Once a manager’s recommendations are fulfilled, the employee is met with a merit increase (usually). If this approach works for employees, why not evaluate the business annually to determine what needs improvement and which systems are/ aren't working to ensure the business makes the necessary adjustments to perform at optimal capacity. Sometimes you have to be true with yourself and make uncomfortable (but necessary) adjustments for the greater good of your company.